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everything you need to know (& more)

  • What services does Better Than Basic offer?
    We offer a range of services including web design, social media management, graphic design, branding, and digital marketing. Our goal is to provide comprehensive solutions to help businesses thrive in the digital landscape.
  • How does the consultation process work?
    To start, schedule a consultation through our website. During the consultation, we'll discuss your goals, preferences, and project details. It's a collaborative session where we get to know each other and determine how our services can best meet your needs.
  • What industries do you cater to?
    We have experience working across diverse industries, including but not limited to tech, fashion, and non-profits. Our adaptable approach allows us to tailor our services to the unique requirements of each client.
  • What makes Better Than Basic different from other agencies?
    We pride ourselves on our innovative yet budget-friendly solutions. Our team is passionate about pushing creative boundaries while maintaining a keen understanding of the importance of cost-effective strategies for businesses of all sizes.
  • How do you ensure client satisfaction?
    Client satisfaction is our priority. We maintain open communication, involve clients in the creative process, and seek feedback at every stage. Our goal is to ensure that the final deliverables align with our clients' visions and expectations.
  • What is the typical turnaround time for projects?
    Turnaround times vary based on the scope and complexity of each project. During the consultation, we'll provide a projected timeline for your specific project, ensuring clarity and transparency from the outset.
  • What types of websites do you design?
    We specialize in designing a variety of websites, including but not limited to business websites, portfolios, blogs, e-commerce sites, and non-profit websites. Our focus is on creating custom solutions tailored to your unique needs.
  • How does the web design process work?
    The process typically involves a consultation to understand your goals, a proposal outlining the scope and cost, design concept creation, client feedback, revisions, development, and final launch. Each step is collaborative, ensuring your vision is realized.
  • Do you offer e-commerce website design?
    Yes, we provide comprehensive e-commerce website design services. Whether you're starting an online store or enhancing an existing one, we tailor the design to align with your brand, enhance user experience, and optimize for conversions.
  • Can I request specific features for my website?
    Absolutely! We encourage clients to share their feature preferences and requirements during the consultation. Customization is a key aspect of our service, and we work to integrate features that align with your goals.
  • How long does it take to complete a web design project?
    The timeline varies based on the complexity of the project. During the consultation, we discuss your timeline expectations, and we provide an estimated completion date. Factors such as responsiveness and clear communication impact the overall timeline.
  • Do you provide website maintenance services after the design is complete?
    Yes, we offer ongoing maintenance services to ensure your website remains secure, up-to-date, and optimized. Maintenance plans can be discussed during the consultation to align with your post-launch needs.
  • What platforms do you use for web design?
    We work with various platforms, including but not limited to Wix, Squarespace, Weebly, Duda and Square Online. The choice of platform depends on your specific needs and preferences, and we guide you in selecting the most suitable one for your project.
  • What is included in the web design package?
    Our web design packages typically include a consultation, custom design concepts, revisions, development, basic SEO optimization, and launch. Additional features and services can be discussed and tailored to your specific needs.
  • How do I get started with a web design project?
    To get started, schedule a consultation with us. During the consultation, we'll discuss your goals, preferences, and any specific requirements. From there, we'll provide a proposal outlining the scope, timeline, and cost of your web design project.
  • What social media platforms do you manage?
    We offer social media management services for a range of platforms, including but not limited to Facebook and Instagram. Our goal is to tailor our services to the platforms most relevant to your business.
  • How does the social media management process work?
    The process typically involves an initial consultation to understand your brand, goals, and target audience. We then create a tailored social media strategy, curate content, schedule posts, engage with your audience, and provide regular performance reports.
  • Do you create the content for social media posts?
    Yes, most of our social media management services include content creation. We develop engaging and relevant content aligned with your brand's voice and objectives. We also encourage collaboration and can incorporate client-provided content.
  • Can I request specific content or themes for my social media posts?
    Absolutely! We value your input and encourage you to share preferences, themes, or specific content ideas during our collaboration. Your vision and brand identity guide our content creation process.
  • How often will you post on my social media accounts?
    Posting frequency varies based on your goals, audience engagement patterns, and the nature of your business. During the consultation, we determine an optimal posting schedule that aligns with your objectives.
  • Can I review and approve content before it's posted?
    Yes, we believe in collaborative decision-making. Before scheduling posts, we provide you with the content for review and approval. Your satisfaction with the content is important to us.
  • How do you measure the success of social media efforts?
    We use a combination of metrics, including reach, engagement, conversions, and audience growth, to assess the success of your social media strategy. Regular performance reports are provided for your review.
  • Can you manage my social media accounts if I already have existing profiles?
    Absolutely! Whether you're starting fresh or have existing profiles, we can seamlessly integrate into your current social media presence. Our goal is to enhance and optimize your accounts for better results.
  • Is there a minimum contract duration for social media management services?
    Contract durations can be flexible and are often discussed during the consultation. We aim to create a partnership that aligns with your goals and expectations, ensuring a mutually beneficial relationship.
  • What graphic design services do you offer?
    We offer a wide range of graphic design services, including but not limited to logo creation, full branding packages, print marketing materials, custom web graphics, event flyers, document creation, newsletter/email design, content creation, package design, and custom graphics tailored to your business needs.
  • Why is graphic design important for small businesses?
    Graphic design plays a crucial role in establishing a strong visual identity for your business. It helps create a professional and memorable brand image, fosters trust with your audience, and sets you apart from competitors.
  • How does the graphic design process work?
    The process typically begins with an initial consultation to understand your brand, vision, and design preferences. After the consultation, we develop concepts, share drafts for feedback, and refine the designs based on your input until the final approval.
  • Do you provide budget-friendly graphic design options?
    Yes, we understand the importance of budget-friendly solutions. Our graphic design packages are designed to cater to businesses of all sizes. We believe in providing professional and creative designs without breaking the bank.
  • How long does it take to complete a graphic design project?
    The timeline varies depending on the complexity and scope of the project. During the initial consultation, we discuss project timelines and provide estimates based on your requirements. We strive to deliver high-quality designs in a timely manner.
  • Can I request revisions to the graphic designs?
    Yes, we welcome feedback and revisions. After presenting initial drafts, we incorporate your feedback to refine the designs until they meet your expectations. Our goal is to ensure you are satisfied with the final result.
  • How do I initiate a graphic design project with Better Than Basic?
    To start a graphic design project, schedule a consultation with us. During the consultation, we'll discuss your design needs, preferences, and goals. Following the consultation, we'll provide a proposal outlining the scope, timeline, and cost of your graphic design project.
  • Can you design graphics for both print and digital use?
    Absolutely! Our graphic design services cover both print and digital design needs. Whether you need materials for marketing collateral, social media, websites, or print, we tailor our designs to suit the specific requirements of each platform.
  • What payment methods do you accept?
    We accept payments through major credit cards, bank transfers, and other secure online payment methods. Contact us for specific details on payment options.
  • Do you offer installment plans for your services?
    Yes, we understand the importance of flexibility. We offer customized installment plans to suit your budget. Contact us to discuss the available options.
  • Are there any hidden fees in your pricing?
    No, we believe in transparency. Our pricing is straightforward, and we do not have hidden fees. The quoted price is inclusive of all discussed services.
  • Is a deposit required to start a project?
    Yes, a project initiation deposit is required to secure your spot in our schedule and commence work on your project. The specific deposit amount will be outlined in your customized quote.
  • Can I get a refund if I decide to cancel the project?
    Our refund policy is outlined in your signed service agreement. We do not initiate refunds unless explicitly stated within the agreement. Please review the terms and conditions specific to your project for detailed information.
  • What factors influence the turnaround time for projects?
    The complexity and scope of the project, the clarity of project requirements, and the responsiveness of both parties contribute to the overall turnaround time. Clear communication and prompt feedback help expedite the process.
  • Can I expedite the turnaround time for my project?
    In some cases, expedited services may be available for an additional fee. During the consultation, we can discuss your project's timeline, and if expedited options are feasible, we'll provide details on associated costs.
  • Are there standard turnaround times for specific services?
    While we strive to provide estimated timelines during the consultation, turnaround times can vary based on project intricacies. Customized services may have different timelines. We prioritize delivering quality work over adhering to rigid, one-size-fits-all timelines.
  • What can I do to ensure a timely turnaround for my project?
    Timely provision of required materials, prompt feedback, and adherence to agreed-upon milestones significantly contribute to on-time project completion. Open communication and collaboration are key elements in achieving a successful and timely outcome.
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